STOCKIST FAQS
Stockists + Stores
Do I need to have an account with you?
Yes, you'll need to create an account to access our wholesale pricing. Creating an account also means you can easily access all your past orders, and place reorders.
What are your MOQ's?
We do not have MOQ's for a first order as we want you to be able to ensure the product is successful for you - follow up orders have a minimum of £250
Do you offer packaging and POS?
Every order comes in a luxury jewellery gift box, availble to view here
POS can be found and added to your order here - if you require more specific options please contact us and we will do our best to accomodate.
What are your payment terms?
If you place an order online with us, you will be prompted to make a payment up front. For larger orders or regular customers, please contact us to discuss net terms.
Delivery + Returns
How much is shipping?
UK shipping is a flat rate of £12.99 - however all orders over £300 include shipping free of charge.
For overseas orders please reach out to get a shipping quote.
How long is the lead time?
Lead time as standard is about 7-10 days. However in busier times such as Christmas this can increase to around 2 weeks. Please ensure to place your orders in plenty of time for when you require them.
After placing an order, you will receive an email with tracking information once your order has shipped and on it's way to you.
Can I return items?
Returns on faulty goods can be made within 7 days of delivery. We do not accept returns on unwanted or non-faulty items.
Selling + Pricing
What is your RRP?
Our RRP is a 2.5 x increase to our wholesale pricing. We price our items at what we deem a fair and affordable price for all.
Increasing the price of the goods is made at the stockist's own discretion. We can assume no responsibility for repercussions as a result.
Can I sell online?
We welcome online stockists and retail stores with websites as such. We do not allow items to be listed on Etsy or Not on the High Street and do not allow white labelling.
Do you have imagery we can use?
Yes, we appreciate the support of branding. Please feel free to use photography and copy from our website if needed.
If you have already placed an order with us, please reach out to obtain a link to hi-res photos and marketing.
My customers are asking about jewellery care?
Our jewellery is handmade from sterling silver or recycled brass base metal and plated with a layer of 18ct gold. They do have a protective e-coating on them, but still require careful looking after to ensure you can enjoy them for longer.