TERMS + CONDITIONS
Pricing + MOQ
There is no MOQ for your first order with Fco. All following orders are a minimum of £300. We believe this helps provide a wide enough selection to really help your items sell. Our wholesale prices allow for a 2.5% retail markup. If the customer chooses to raise the retail prices at point of sale they will incur liability for any returns. Pricing includes one protective jewellery box or suede pouch per item and one POS on first order. Further POS can be purchased additionally.
Orders
Once an order request is made, an invoice will be provided with the total cost. Confirmation of the invoice constitutes an acceptance of the order. Cancellation of an order can be made by either party prior to confirmation of the invoice. All stockists have exclusive rights to their postcode once an order is placed. If no re-order is made within 4 months this will be re-opened for other stores to place orders.
Payment
Payment is required in full within 48 hours of receipt of the goods. 30 day terms can be discussed in certain circumstances. Retail prices are subject to change year on year due to upcharges in labour, component costs or duty rates. We strive to keep this very infrequent.
Delivery + Shipment
As standard, orders will be delivered within 14-21 days. Lead times may vary across seans. All orders will be sent via Royal Mail Special Delivery. Orders under £300 will have an additional £12.99 postage charge to cover P&P. International orders will be charged to the buyer for their choice of shipment.
Online Selling + Pricing
All online listings must include Formation Co. in the title and/or description. As a small business we appreciate the support of branding. Please feel free to use photography and copy from our website if needed. We do not allow items to be listed on Etsy or Not on the High Street and do not allow white labelling of any Formation Co. products. All RRP pricing is set fairly and reflects the quality of the jewellery. If a seller chooses to increase the price of the goods at the point of sale, this decision is made at their own discretion, and Formation Co. assumes no responsibility for repercussions as a result.
Returns + Exchanges
Please inspect items on delivery to ensure order number and items are correct. Returns on faulty goods can be made within 7 days of delivery and we will as appropriate repair, replace or refund you for the items. We do not accept returns on unwanted or non-faulty items. For customer returns, we offer credit within 30 days of purchase, with receipt. Any returns outside of the 30 day window are subject to discretion of Formation Co - please reach out if any issues arise and we will be happy to discuss possible options. We are under no obligation to accept liability for customer returns if a. the defect arises from normal wear and tear, b. the defect arises from misuse or mishandling of the goods or, c. the defect arises from negligence of care directions provided. No refunds or exchanges will be given under any circumstances on items listed above the RRP pricing.
We want you to be completely happy with Formation Co. jewellery and we endeavour to create successful ongoing relationships between ourselves and retailers. In the event you have any questions or queries please feel free to contact us directly.
Love, Kerry xxx